Case Studies

A network or service is only as good as how well it addresses the issues and concerns of its users. When our users contact us (infrequently--we are up 99.998 percent of the time) with network issues, it is ESnet's philosophy to help figure out the end-to-end issues and work with our partners to fix problems wherever they occur on a network, so users can experience seamless end-to-end service. Here are a number of examples of how perfSONAR, ESnet's network troubleshooting and monitoring software, resolved user problems. 

Our activities also extend beyond immediate problem-solving to user education and outreach. We want to get to the point that all of our users know how to optimize our network and services for their purposes. They don't need to know anything about networking to do this, just know that we exist, and what we can do for them to help them access, manage and send their data. To this end, we run user requirements workshops for different scientific areas on a regular basis, and are in regular contact with DOE program managers.

We periodically publish case studies to show how different users work with ESnet, and what ESnet can do for our users.