Tools

User Support

ESnet offers comprehensive user support 24 x 7 x 365, including “owning” all trouble tickets involving ESnet users (even problems at the far end of an ESnet connection) until they are resolved. This means comprehensively monitoring and measuring network resources, and supporting a disaster recovery strategy for non-stop operation. Emails to trouble@es.net and phone calls are also handled promptly by the NOC. ESnet strives for 99.999% availability to sites. Availability of the network is monitored and posted on the Web at http://calendar.es.net.

ESnet provides our users with the following tools to enable them to easily monitor their networks and access our services.

Network Toolbox Quick Guide

I want to see what is going on.

Network Monitoring and Statistics enables monitoring of network usage.

What is the status of the network?

ESnet Site Availability enables an immediate glimpse of our network status (We are up 99.998 percent of the time!)

I want to view scheduled network maintenance.

Maintenance Calendar/Outages is the tool to schedule network maintenance and troubleshooting.

I've got network trouble. Help me out!

trouble@es.net is a quick and easy way to register any problems you have with accessing or using our network.